Shipping Policy

Thank you for shopping with Nuteko Health Food. We are committed to delivering premium healthy snacks, dry fruits, seeds, groceries, and wellness products safely, hygienically, and on time across India.

This Shipping Policy explains our order processing, shipping timelines, delivery procedures, shipping charges, Partial Cash on Delivery (Partial COD) terms, Return to Origin (RTO) policy, and other important shipping information.

Order Processing

All orders are processed after successful payment confirmation.

Processing Time

·         Ready-to-Ship Products: 1–2 Business Days

·         Bulk Orders: 2–5 Business Days

·         Customized Gift Hampers & Combo Packs: 3–7 Business Days

Orders placed on Sundays, public holidays, or during promotional sales will be processed on the next business day.

Once your order is dispatched, you will receive your tracking details via Email, SMS, or WhatsApp.

Shipping Coverage

Nuteko Health Food currently delivers across India through trusted courier partners.

Delivery availability depends on your PIN code. If your location is not serviceable, our customer support team will contact you with the available alternatives.

For international shipping, export orders, or bulk business inquiries, please contact us before placing your order.

Estimated Delivery Time

Estimated delivery timelines are:

·         Metro Cities: 2–4 Business Days

·         Tier 2 & Tier 3 Cities: 3–6 Business Days

·         Remote Areas: 5–8 Business Days

These timelines are estimates and may vary due to:

·         Weather conditions

·         Courier delays

·         Public holidays

·         Festivals

·         Government restrictions

·         Natural disasters

·         High shipping volumes

·         Other unforeseen logistical circumstances

Shipping Charges

Shipping charges, if applicable, are automatically calculated and displayed during checkout.

Eligible orders may qualify for  Shipping Across India under ongoing promotional offers displayed on our website.

Additional shipping charges may apply for:

·         Remote service locations

·         Express delivery requests

·         Re-dispatch of returned shipments

·         Special bulk orders

Partial Cash on Delivery (Partial COD)

To ensure genuine orders and reduce fraudulent or unclaimed shipments, Nuteko Health Food may offer Partial Cash on Delivery (Partial COD) on selected products or orders.

Under this payment option:

·         A small advance payment is collected during checkout.

·         The remaining amount is payable to the courier partner at the time of delivery.

The advance payment confirms your order and allows us to reserve, pack, and dispatch your products.

Return to Origin (RTO) Policy

If a Partial COD or Cash on Delivery order is returned to Nuteko Health Food due to any customer-related reason, including but not limited to:

·         Refusal to accept the order

·         Customer unavailable after multiple delivery attempts

·         Incorrect or incomplete shipping address

·         Incorrect contact information

·         Failure to respond to courier communication

·         Failure to collect the shipment

·         Any other customer-related reason

the shipment will be treated as a Return to Origin (RTO).

In such cases:

·         The advance payment made for a Partial COD order is non-refundable, as it covers payment gateway charges, packaging, order processing, forward shipping, and return logistics costs.

·         If the customer wishes to receive the returned order again, additional shipping charges and/or a fresh advance payment may be required before re-dispatch.

·         Nuteko Health Food reserves the right to disable Cash on Delivery (COD) or Partial COD for customers with repeated order refusals or multiple RTO incidents.

By placing a Partial COD order, you acknowledge and agree to these terms.

Order Tracking

Tracking details are generally shared within 24 hours after dispatch through Email, SMS, or WhatsApp.

Customers can monitor their shipment status using the tracking link provided.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

·         Incorrect address

·         Incorrect mobile number

·         Recipient unavailable

·         Customer refusal

·         Non-response from the customer

the shipment may be returned to Nuteko Health Food.

Re-shipping charges will be applicable before dispatching the order again.

Damaged, Incorrect or Missing Items

If you receive:

·         A damaged parcel

·         A tampered package

·         Incorrect product(s)

·         Missing item(s)

Please notify us within 36 hours of delivery.

Kindly share clear photographs of:

·         Outer packaging

·         Shipping label

·         Product(s) received

·         Unboxing images/videos (recommended)

Claims submitted after 36 hours may not be eligible for review.

Packaging Standards

Every order is packed hygienically using food-grade packaging materials to maintain freshness, quality, and product safety.

Our team follows strict packaging standards to minimize transit damage and ensure your products arrive in excellent condition.

Delivery Delays Beyond Our Control

Although we strive for timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

·         Courier disruptions

·         Natural disasters

·         Floods or heavy rainfall

·         Government restrictions

·         Public holidays

·         Festivals

·         Political unrest

·         Transportation strikes

·         Unexpected operational issues

Nuteko Health Food shall not be held responsible for such unavoidable delays.

Important Customer Information

·         Please ensure that someone is available to receive the shipment at the delivery address.

·         Verify your shipping address and mobile number before placing your order.

·         Product availability is subject to stock availability at the time of order processing.

·         Delivery timelines may be extended during festive seasons, promotional campaigns, or high-demand periods.

·         Nuteko Health Food reserves the right to cancel or refuse any suspicious or fraudulent order.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please feel free to contact us.

Nuteko Health Food

📧 Email: nutekohealthfood@gmail.com

📞 Phone / WhatsApp: +91 63598 64549

Customer Support Hours

Monday – Saturday: 10:00 AM – 6:00 PM (IST)

Sunday: Closed

We are always happy to assist you and ensure a smooth shopping experience with Nuteko Health Food.