Shipping Policy

Thank you for shopping with Nuteko Health Food. We are committed to delivering your healthy food products safely, securely, and on time. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and related information.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during special promotional events may require additional processing time. Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp along with tracking details.

Processing Time:

• Ready-to-ship products: 1–2 business days
• Bulk orders: 2–5 business days
• Special combo packs or customized gift hampers: 3–7 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

Nuteko Health Food currently delivers across India through trusted courier and logistics partners.

Delivery availability may vary depending on the serviceability of your PIN code. If your area is not serviceable, our support team will contact you regarding alternative delivery options.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 3–6 business days
• Remote Locations: 5–8 business days

Please note that these are estimated delivery timelines and may be affected by factors such as weather conditions, courier delays, public holidays, festivals, or unforeseen logistical challenges.

Shipping Charges

You will see your shipping cost at checkout

Any promotional free-shipping offers will be clearly communicated on our website.

Order Tracking

Once your order is shipped, a tracking number and tracking link will be shared via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking details to monitor the shipment status and estimated delivery date.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect or incomplete address
• Unavailability of the recipient
• Incorrect contact information

the shipment may be returned to us, and additional shipping charges may apply for re-dispatch.

Damaged, Incorrect, or Missing Items

If you receive:

• A damaged package
• A tampered package
• Incorrect products
• Missing items

please contact us within 36 hours of delivery.

We recommend taking clear photographs of:

• The outer packaging
• The shipping label
• The products received

Claims submitted after 36 hours may not be eligible for review.

Delays Beyond Our Control

While we strive to deliver orders within the estimated timelines, Nuteko Health Food is not responsible for delays caused by:

• Courier service disruptions
• Natural disasters
• Extreme weather conditions
• Government restrictions
• Strikes or labor disputes
• Public holidays
• Other circumstances beyond our control

Packaging

All products are packed hygienically and securely to maintain freshness and product quality during transit.

We use food-grade packaging materials and trusted courier partners to ensure your order reaches you in excellent condition.

Important Notes

• Please ensure that someone is available to receive the package at the delivery address.
• If delivery fails after multiple attempts, the package may be returned to us and re-shipping charges may apply.
• Product availability is subject to stock levels at the time of order processing.
• Delivery timelines may be extended during festive seasons, sales events, or high-demand periods.

Contact Us

For any shipping-related questions or assistance, please contact us:

Nuteko Health Food

📧 Email: nutekohealthfood@gmail.com

📞 Phone/WhatsApp: +91 63598 64549

 Customer Support Hours:

• Monday to Saturday: 10:00 AM – 6:00 PM
• Sunday: Closed